---
title: How do I add a colleague as a user in the Faslet portal?
description: You can add new users yourself, if your store's page in the Faslet portal has a user management tab:
---
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# How do I add a colleague as a user in the Faslet portal?
## The question
- How can I add a colleague, or the developer at our agency, as a user in the Faslet portal? I have no link or password to give them: I got my own access through the welcome email
- A colleague has left. Can you make an account with the same rights for the person who replaces them?
- Can you deactivate the accounts of colleagues who have left, if they have one?
- We have more than one store. Can the new users get access to all of them?
- We are a shop's marketing or web agency. How do we get access to its Faslet account (the Partner Portal)? Can you create an account for us?
## Applies to
- The Faslet portal ([portal.faslet.net](https://portal.faslet.net)), any shop platform
## Answer
You can add new users yourself, if your store's page in the Faslet portal has a **user management** tab:
1. Open your store's page: [Stores](https://portal.faslet.net/retailer), then your store.
2. Go to the **user management** tab and click **add user**.
3. Fill in their email address, first name and last name (tick **Receive Monthly Report** if they want it), and click **save**.
Each of them gets an email right away, and logs in at [portal.faslet.net](https://portal.faslet.net) with that address (see our [FAQ](https://docs.faslet.net/docs/faq)). Someone who already logs in to another of your stores keeps that login and gets this store next to it. Colleagues, agency developers and marketing partners can all be added this way.
No **user management** tab, or would you rather we do it? Send us the name and email address of each person, and the name of your store (or of each store they need, if you have more than one). We add them, and each of them gets a welcome email with the login instructions.
Asking as the shop's agency, developer or marketing partner? Ask the shop to add you on its **user management** tab, or to send us the request itself: that way the shop itself decides who gets into its account.
Replacing a colleague who has left? Add the new person as above, or send us their name and email address, and we give them access to the same store or stores. Want the account of a colleague who has left switched off? Send us their name, and we take them off your store or stores, so they no longer have access.
The welcome email did not arrive? They can log in at [portal.faslet.net](https://portal.faslet.net) with their email address all the same. Logging in does not work? Let us know, and we check their user.
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