---
title: We switched the header picture in the Faslet app in Shopify, and our own picture didn't come back
description: The Header image list in the Faslet app only has our standard pictures.
---
[Skip to content](https://site.faslet.me/knowledge-base/header-image-reset-by-shopify-app#main-content)
- [English](https://site.faslet.me/knowledge-base/header-image-reset-by-shopify-app)
- [Nederlands](https://site.faslet.me/knowledge-base-nl/header-image-reset-by-shopify-app)
English
Show submenu for translations
.png?width=100&height=24&name=Faslet-logo-rgb%20(4).png)
- Solutions
Show submenu for Solutions
- [For Kids](https://site.faslet.me/en/products-kids)
- About
Show submenu for About
- [Blogs](https://site.faslet.me/blog)
- [Press](https://www.deondernemer.nl/innovatie/startup-van-de-week-faslet-oplossing-online-maattabellen~3789309)
- [Contact us](https://site.faslet.me/contact-us)
- Partners
- [Sign-up](https://portal.faslet.net/signup)
Open main navigation
Close main navigation
- Solutions
Show submenu for Solutions
- [For Kids](https://site.faslet.me/en/products-kids)
- About
Show submenu for About
- [Blogs](https://site.faslet.me/blog)
- [Press](https://www.deondernemer.nl/innovatie/startup-van-de-week-faslet-oplossing-online-maattabellen~3789309)
- [Contact us](https://site.faslet.me/contact-us)
- Partners
- [Sign-up](https://portal.faslet.net/signup)
- - [English](https://site.faslet.me/knowledge-base/header-image-reset-by-shopify-app)
- [Nederlands](https://site.faslet.me/knowledge-base-nl/header-image-reset-by-shopify-app)
English
Show submenu for translations
- Contact us
Contact us
How can we help you?
- There are no suggestions because the search field is empty.
1. [Faslet Knowledge Base](https://site.faslet.me/knowledge-base)
2. [Look and placement](https://site.faslet.me/knowledge-base/look-and-placement)
# We switched the header picture in the Faslet app in Shopify, and our own picture didn't come back
## The question
- I accidentally switched the header image preset under Widget Customization, Popup Settings. Switching back didn't restore our own image.
## Applies to
- A shop on Shopify with the Faslet app, with its own picture as the header image of the size advice
## Answer
The **Header image** list in the Faslet app only has our standard pictures. In your Shopify admin it is under **Faslet Size Me Up**, **Settings**, in the Popup Settings (and in the app's onboarding). Picking one of our pictures there and saving replaces your own picture, and there is no option in the app to pick your own picture again.
*The Header image list in the Faslet app's onboarding; the Settings page has the same list.*
Send us a message and we put your own picture back for you, with the rest of your settings left as they are. If we cannot find it on our side, we ask you for the picture file.
Good to know: after that, leave the header image list in the Faslet app alone, even if it seems to show one of our standard pictures. You can still change and save your other settings there; that leaves your picture as it is. To change your picture yourself, use the Faslet portal: open [Stores](https://portal.faslet.net/retailer), then your store, and on the **basic configuration** tab, under Widget Configuration, Popup, pick **Custom** at **Header Image** and choose your file (it uploads at once); then click **save** at the top right of the page. No login for the Faslet portal yet? We add you: see [adding a colleague as a user](https://site.faslet.me/knowledge-base/add-portal-users).
## Why it happens
The header image list in the Faslet app's widget customization offers only the seven standard pictures, with no option for the store's own. Picking one and saving replaces the address of the store's own picture. Saves from the app only send the settings that were changed, so other changes made there leave the header image alone.
## Is this your situation?
- The size advice shows one of our standard pictures (a person) at the top instead of your own picture, after a change in the Faslet app in your Shopify admin.
- [Size advice](https://site.faslet.me/knowledge-base/size-advice)
- [Products and size charts](https://site.faslet.me/knowledge-base/products-and-size-charts)
- [Getting started](https://site.faslet.me/knowledge-base/getting-started)
- [Fit Bar](https://site.faslet.me/knowledge-base/fit-bar)
- [Look and placement](https://site.faslet.me/knowledge-base/look-and-placement)
- [Returns and orders](https://site.faslet.me/knowledge-base/returns-and-orders)
- [Integrations and API](https://site.faslet.me/knowledge-base/integrations-and-api)
- [Portal, reports and A/B tests](https://site.faslet.me/knowledge-base/portal-reports-and-a-b-tests)
- Solutions
- [For Kids](https://site.faslet.me/en/products-kids)
- About
- [Blogs](https://site.faslet.me/blog)
- [Press](https://www.deondernemer.nl/innovatie/startup-van-de-week-faslet-oplossing-online-maattabellen~3789309)
- [Contact us](https://site.faslet.me/contact-us)
- Partners
- [Sign-up](https://portal.faslet.net/signup)
[](http://faslet.me)
[mailto:email@email.com](mailto:email@email.com)
Copyright © 2026, Faslet B.V.