---
title: Our Sleak chat assistant says `I'm sorry, I couldn't retrieve a size recommendation`
description: This happens when the shopper asks from a page that is not one product, such as a collection or category page.
---

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# Our Sleak chat assistant says \`I'm sorry, I couldn't retrieve a size recommendation\`

## The question

- A shopper asks our chat assistant which size they need and gives their height and weight. The assistant answers that it couldn't retrieve a size recommendation and refers them to our customer care.

![The assistant's answer](https://site.faslet.me/hs-fs/hubfs/ThirdLine%20knowledge%20base/sleak-no-size-recommendation.png?width=404&name=sleak-no-size-recommendation.png)

*The customer care address is invented.*

## Applies to

- A shop whose Sleak.chat assistant gives Faslet's size advice; any shop platform

## Answer

This happens when the shopper asks from a page that is not one product, such as a collection or category page. The assistant asks Faslet for the size advice of one product, and on a collection page it did not know which product the shopper meant, so it got no advice back.

The prompt of the Faslet action in your Sleak account can tell the assistant what to do on a collection page: ask the shopper to go to the product page and ask again. We can send you wording that works well.

Does it also happen on a product page? Send us a screenshot of the conversation and the address of the page the shopper was on, and we look into it.

## Why it happens

- The shopper was on a collection page, so the assistant had no product to ask Faslet's size advice for

- [Size advice](https://site.faslet.me/knowledge-base/size-advice)
- [Products and size charts](https://site.faslet.me/knowledge-base/products-and-size-charts)
- [Getting started](https://site.faslet.me/knowledge-base/getting-started)
- [Fit Bar](https://site.faslet.me/knowledge-base/fit-bar)
- [Look and placement](https://site.faslet.me/knowledge-base/look-and-placement)
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