---
title: We changed our logo in the Faslet portal, but the size advice still shows the old one
description: "A new logo can take a while to show: the old one is kept for a while (cached)."
---
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# We changed our logo in the Faslet portal, but the size advice still shows the old one
## The question
- Our old logo is still in the size advice. When I change it in the portal, the new one does not load
- Uploading our logo seems not to work. What format does it need?
## Applies to
- A shop with the Faslet size advice on its product pages; any shop platform
## Answer
A new logo can take a while to show: the old one is kept for a while (cached). The Faslet portal can keep showing the old logo after the size advice on your website already has the new one, and so can your own browser, while new visitors already see the new one.
1. Wait a while after uploading.
2. Open a product page on your website in a private (incognito) window, and open the size advice: it shows the logo as a new visitor sees it.
Still the old logo after that, or the upload gives an error? Send us the logo file and the name of your store, and we check it and put it in for you.
## Why it happens
- A new logo shows only after a while, because the old one is kept (cached), for longer in the browser of someone who saw it before: a new upload replaces the file at the same address, and nothing tells browsers to fetch it again
- [Size advice](https://site.faslet.me/knowledge-base/size-advice)
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