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We launch a new collection soon. Is the size advice for these items linked already?

The question

  • We launch a new collection soon. Is the size advice for its items linked already, so it is online from the launch?
  • Can we enter how the new items fit before the launch, while they are still in draft in our shop, or shall I send you a list of how everything fits?

Applies to

  • A shop whose products reach Faslet through a product feed, from its own system, or on Shopify through the Faslet app; any shop platform

Answer

We check your new products before the launch and link them to the right size chart, as soon as they have reached us. Your products reach us through your product feed, or on Shopify straight from your shop once they are active. So the new products need to be in your feed, or active in your Shopify shop, before the launch (to keep them off your website until the launch, take them out of your sales channels, on the product's page under Publishing: they still reach us, as long as their sizes are under an option called Size or Maat); products still in draft in Shopify have not reached us. Already sending your size specs to us from your own system? Then send those of the new products before the launch.

Before the launch, send us:

  1. The product numbers of the new items (with their names, if you have them), or links to them.
  2. The launch date and time.
  3. If you like, how each item fits, for example "runs small" or "runs half a size large". We set that in the size advice as soon as the item has reached us, so shoppers are advised a size bigger or smaller for it from the launch. Once the items have reached us, you can also set it yourself in the Faslet portal, if your store has that option: see one of our items runs small or large. An item that is only long or short in the leg? That cannot be set in the size advice yet: put it on your product page instead, for example in the product description. Do you keep a fit value per product already? Send it to us as a spreadsheet, with the product ID and your fit value per product and what the values mean, and we import it for you.

We check every product on your list and tell you which are ready. Any we have not received yet, we link as soon as they come in.

After the launch, the size advice keeps adjusting itself from return data. Your own returns count once they reach us, through your returns platform or our API: see return tracking in our documentation.