The Fit Bar doesn't show on our product pages any more (since we changed our product page)

The question

• This product has no Fit Bar. Did something go wrong with our new product page?

Applies to

• A shop with the Fit Bar on, placed by Faslet; any shop platform

Answer

We place the Fit Bar on your product pages at a fixed spot (see where does the Fit Bar go). When you change your product page, for example a new theme or a new design of the size selection, that spot can move. The Fit Bar then finds no place to go, and it disappears from all your products at once.

1. Send us a link to a product that showed the Fit Bar before.
2. We update the Fit Bar's spot on our side, check it on your product pages, and let you know.

Good to know:

• Changing your product page again? Tell us beforehand, or as soon as it is live, and we check the Fit Bar along with it.
• Still no Fit Bar on one product while others have it again? That product may have no fit to show yet: see the Fit Bar shows on some of our products and not on others.

Why it happens

• Faslet stores the Fit Bar's spot in the shop's settings, as the element of the product page it goes in. The changed product page no longer has that element, so the Fit Bar has nowhere to go, on any product.

Is this your situation?

• The Fit Bar is missing on every product, also on products that showed it before, since the product page changed: this article.
• Other products still show the Fit Bar, and only some do not: not this article; see the Fit Bar shows on some of our products and not on others.
• The Faslet button is missing too since the site was rebuilt: not this article; your site may send us another store's shop ID. Send us a link to a product without the button, and we check which shop ID it sends.