Careers

Location: Rotterdam, Netherlands (Hybrid work environment)

About Faslet:

Faslet, a rapidly growing Dutch startup, has pioneered an affordable sizing recommendation solution for online fashion retailers. Our mission is clear: "to ensure that every consumer always orders the right size in one go." From technical wear to trench coats, we cater to a diverse range of clients, all united by the pursuit of improved customer conversions and reduced online returns.

The Role:

As our Customer Success Manager, you'll be at the heart of our mission, ensuring our clients and their customers reap the full benefits of our solution. This role is perfect for someone passionate about fostering long-term relationships, driving product adoption, and translating customer feedback into actionable insights for our development team. This position offers flexible working hours, ranging from 32 to 40 hours per week, to accommodate your work-life balance.

Key Responsibilities:

• Develop and maintain strong relationships with our clients, understanding their unique needs and how Faslet can support their goals.
• Conduct regular check-ins and performance reviews with clients to discuss their satisfaction, usage trends, and areas for improvement.
• Collaborate closely with the sales, marketing, and product development teams to ensure a seamless customer experience from onboarding to ongoing support.
• Analyze customer usage data to identify trends, opportunities for engagement, and potential issues before they escalate.
• Create and maintain comprehensive guides, FAQs, and training materials to empower our clients and their teams.

What We’re Looking For:

• Proven experience in customer success or account management, ideally within the tech or e-commerce industry.
• Exceptional communication skills and the ability to build rapport with clients and team members alike.
• Analytical mindset with a knack for identifying patterns in data and translating them into actionable insights.
• A proactive, solution-oriented approach, with the creativity to overcome challenges and optimize processes.
• Fluency in Dutch/English; proficiency in German or other languages is a plus.

Why Join Faslet?

• Be part of an innovative startup that’s changing the online shopping landscape.
• A dynamic, supportive team environment that values your input and creativity.
• Opportunities for professional growth and development in a rapidly evolving industry.
• Competitive salary and benefits package, including flexible working arrangements.

How to Apply:

Ready to make a significant impact in the fashion tech industry with Faslet? Send your CV and a cover letter explaining why you’re the perfect fit for our team to jobs@faslet.me or by clicking Apply now below. We’re excited to hear from you!

Location: Rotterdam, Netherlands (Hybrid work environment)

About Faslet:

Faslet, a rapidly growing Dutch startup, has pioneered an affordable sizing recommendation solution for online fashion retailers. Our mission is clear: "to ensure that every consumer always orders the right size in one go." From technical wear to trench coats, we cater to a diverse range of clients, all united by the pursuit of improved customer conversions and reduced online returns.

The Role:

As our (Junior) Customer Support Manager, you'll play a pivotal role in ensuring our clients and their customers receive exceptional service and support. This position is ideal for individuals who are passionate about delivering outstanding customer experiences, resolving inquiries promptly, and contributing to the success of our innovative platform.

Key Responsibilities:

• Serve as the primary point of contact for customer inquiries, providing timely and effective resolutions to issues or concerns.
• Assist clients with onboarding and training on our platform, ensuring a smooth transition and maximum utilization of features.
• Collaborate closely with internal teams to escalate and resolve technical issues, while keeping clients informed throughout the process.
• Proactively identify opportunities to enhance the customer experience and streamline support processes.
• Maintain comprehensive documentation of support interactions, feedback, and resolutions to facilitate continuous improvement.

What We’re Looking For:

• Previous experience in customer support or a related field is preferred but not required for junior candidates.
• Excellent communication skills, with the ability to empathize and effectively address customer needs and concerns.
• Strong problem-solving abilities, with a proactive and solution-oriented approach to troubleshooting.
• Detail-oriented mindset, with the ability to multitask and prioritize tasks in a fast-paced environment.
• Fluency in Dutch/English; proficiency in German or other languages is a plus.

Why Join Faslet?

• Be part of a dynamic startup that's reshaping the future of online retail.
• Opportunity for growth and professional development in a supportive and collaborative team environment.
• Flexible working hours (32-40 hours per week) to promote work-life balance.
• Competitive salary and benefits package, including opportunities for bonuses and incentives.

How to Apply:

Excited to embark on a rewarding career journey with Faslet? Submit your CV and a cover letter outlining your qualifications and interest in the (Junior) Customer Support Manager role to jobs@faslet.me or by clicking Apply now below.. We look forward to hearing from you!

Support & Operations Intern

Location: Rotterdam, Netherlands (Hybrid work environment)

About Faslet:

Faslet, a rapidly growing Dutch startup, has pioneered an affordable sizing recommendation solution for online fashion retailers. Our mission is clear: "to ensure that every consumer always orders the right size in one go." From technical wear to trench coats, we cater to a diverse range of clients, all united by the pursuit of improved customer conversions and reduced online returns.

Job Description:

We are seeking a motivated and detail-oriented Support & Operations Intern to join our team. As an intern, you will assist in various support and operational tasks, and conduct analyses to help improve our services. This is an excellent opportunity to gain hands-on experience in a fast-growing startup and contribute to the success of our company.

Key Responsibilities:

• Assist the support team in addressing customer inquiries and resolving issues.
• Perform operational tasks to ensure smooth daily operations.
• Conduct data analyses to optimize our size advice solution.
• Collaborate with the team to identify areas for process improvement.
• Assist in preparing reports and presentations based on data insights.
• Support the implementation of new projects and initiatives.

Requirements:

• Strong analytical skills and attention to detail.
• Excellent communication skills in Dutch & English; German is a plus.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Ability to work independently and as part of a team.
• Eagerness to learn and adapt in a fast-paced environment.

What We Offer:

• Hands-on experience in a dynamic and innovative startup.
• Opportunity to work on real projects and make a tangible impact.
• Mentorship and guidance from experienced professionals.
• Flexible working hours and a friendly work environment.
• Potential for future employment opportunities based on performance.

How to Apply:

If you are excited about this opportunity and believe you are a good fit for the role, please send your resume and a brief cover letter to jobs@faslet.me. We look forward to hearing from you!

At Faslet, we are in search of a Sales Development Representative (SDR) for the DACH region who embodies curiosity, a penchant for setting new records, and the expertise to cultivate enduring customer relationships. This role presents an exciting opportunity where you will take charge of nurturing strategic revenue opportunities within designated account territories and market segments, while also having an open approach and embracing AI.

About us?

Faslet, a rapidly growing Dutch startup, has pioneered an affordable sizing recommendation solution for online fashion retailers. Our mission is clear: "to ensure that every consumer always orders the right size in one go." From technical wear to trench coats, we cater to a diverse range of clients, all united by the pursuit of improved customer conversions and reduced online returns.

Your key responsibilities

• Generate fresh business opportunities and leads within the medium-large business segments to fuel our sales pipeline.
• Collaborate closely with the sales team to craft targeted lists, call strategies, and impactful messaging in German.
• Conduct qualification meetings and calls with potential clients in DACH region.
• Utilize our internal CRM system, Hubspot, and cutting-edge sales technologies to ensure seamless communication and collaboration, with a keen openness to AI integration.
• Develop persuasive sales presentations, informed by industry insights and compelling value propositions.
• Fluency in German is a must.
• Achieve or surpass monthly quotas for qualified opportunities.

This position is based in the Netherlands, and candidates must be able to work from our office in Rotterdam weekly. We are not considering candidates who require a working permit to move to the Netherlands.

Requirements

• Minimum of 1 year of experience in inbound or outbound software sales or a similar role.
• A high-energy, results-driven attitude.
• The ability to effectively communicate our product to a business audience
• Strong written communication skills, with a knack for crafting persuasive emails.
• Maturity, confidence, and exceptional interpersonal skills.
• Self-motivated, dynamic, and driven personality.
• A strong passion for a career in sales and/or consulting.
• Product Knowledge: Prior knowledge or experience in sizing solutions, apparel, and footwear industry, or related technologies is advantageous.
• Time Management and Organization: Effective time management and organizational skills are essential.
• Networking Abilities: Building and maintaining a network of industry contacts is advantageous

Nice to haves

• Experience working with Hubspot CRM or other CRM software
• Experience running outbound B2B demand generation and lead generation activities in software/SaaS/cloud technology
• The flexibility to work remotely

What do we offer?

At Faslet, we believe in nurturing young talent. In addition to your role as a SDR, we provide guidance and opportunities for personal growth. Diversity and inclusivity are at the core of our values. By assembling a team with diverse backgrounds, perspectives, and skills, we challenge one another and the status quo. We seek unique talents eager to embark on a challenging journey within a startup environment.

If this description resonates with you and you're excited to take on a stimulating role in a startup setting, don't hesitate to reach out. We look forward to hearing from you.

Faslet is looking for an Intern Software Developer to join us working on tools and systems in the Fashion Tech industry. We’re looking for someone who wants to learn about best practices in software development, and thrives on building things. The internship is for a minimum of 3 months full-time, and will be a mix of remote and on-site in Rotterdam or Leiden.

What you will do

• Write elegant code in Typescript for Vue, React and/or NodeJS
• Write tests and make sure everything is automated via CI/CD pipelines
• Work remotely most of the time with lots of online communication and collaboration
• Create pull requests in github, have the team review and merge them
• Release your work to production the moment it’s ready
• Monitor your work in production

Your skills

• Student following a course in ICT/Programming
• Willing to learn new things
• Flexible mindset
• The desire to ship things

Our development organization

• Continuous Integration and Continuous Deployment
• Infrastructure as Code & DevOps culture
• Automated unit tests and smoke tests
• Git source control
• Pull requests and code reviews
• Pairing
• Vue/React/NodeJS

Click on 'Apply now!' below and send us your CV and a cover letter.

Faslet is looking for a Technical Integration Manager to join us integrating Faslet’s innovative sizing solution with our partners in the Fashion industry. We’re looking for someone who is comfortable looking at code, but not necessarily a developer. The role is for a maximum of 32 hours and will be a mix of remote and on-site in Rotterdam, Amsterdam or Leiden.

What you will do

• Learn the ins-and-outs of Faslet’s Size Me Up platform
• Help customers integrate the platform into their eCommerce system
• Write and improve on technical documentation
• Talk to customers about the integration experience
• Assessing a customer’s needs and communicating with Faslet’s tech team

Your skills

• Comfortable with reading and editing basic html/json
• Organized, with a flair for project management
• Willing to learn new things
• Flexible mindset
• Customer focused

What we offer

• An open start-up culture
• Possibilities to work from our offices and hubs in Rotterdam, Amsterdam, Leiden – or from the comfort of your own home
• A lot of flexibility and room for proactive initiatives
• The chance to work with very cool fashion brands

Click on 'Apply now!' below and start your e-mail with "Technical Integration Manager". 

Faslet is a fast-growing, startup that provides affordable SAAS solutions to help fashion retailers/brands sell smarter and reduce returns in a more sustainable way. Let us know how you can provide value to Faslet and we will try to find a suitable position in our company!  

Please use the contact form below and start with "Open application"